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1. Introduction

CruiseVacationsHub is a third-party cruise booking service owned by Dream World Network LLC and operating as/dba CruiseVacationsHub. We are not directly affiliated with, owned by, or agents of any cruise line or provider.

CruiseVacationsHub is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you interact with our services, including our website (www.cruisevacationshub.com), or when booking a cruise with us. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Includes your name, email address, phone number, mailing address, date of birth, passport details, payment information (e.g., credit card details), and other details provided during booking or customer interactions.
  • Travel-Related Information: Includes booking details, travel preferences, dietary or medical needs, emergency contact information, and travel documentation.
  • Usage Data: Includes information about how you interact with our website or app, such as IP address, browser type, device information, pages visited, and click activity.
  • Communications: Includes records of your interactions with our customer service team via email, phone, or live chat.
  • Health Information: When required by cruise lines or destination authorities, we may collect health-related data, such as vaccination status or medical conditions, to ensure compliance with travel regulations.

3. How We Collect Information

We collect information through:

  • Direct Interactions: When you book a cruise, submit forms, contact customer support, or provide details during onboarding processes.
  • Automated Technologies: Through cookies, web beacons, and analytics tools on our website and app, to track user behavior and improve our services.
  • Third Parties: From cruise lines, payment processors, or travel Service Providers when necessary to fulfill your booking or comply with legal requirements.

4. How We Use Your Information

We use your information to:

  • Process and manage your cruise bookings and related services.
  • Communicate with you about your reservation, itinerary changes, or customer service inquiries.
  • Comply with legal and regulatory requirements, such as immigration or health protocols.
  • Personalize your experience by offering tailored promotions or travel recommendations.
  • Improve our services through analytics and user feedback.
  • Detect and prevent fraud or unauthorized activity.

5. Sharing Your Information

We may share your information with:

  • Cruise Lines and Travel Service Providers: To facilitate your booking, itinerary, and onboard services (e.g., shore excursions or special accommodations).
  • Service Providers: With third-party vendors for payment processing, analytics, or customer support, under strict confidentiality agreements.
  • Legal Authorities: When required by law, such as for immigration, customs, or health compliance.
  • Business Transfers: In the event of a merger, acquisition, or sale of CruiseVacationsHub assets, your information may be transferred to the new entity.

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access or breaches.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Typically, booking-related data is retained for 7 years after your travel date, unless otherwise required by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Request updates to inaccurate or incomplete information.
  • Deletion: Request deletion of your data, subject to legal or contractual obligations.
  • Opt-Out: Opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us.
  • Restrict Processing: Request limitations on how we use your data.

To exercise these rights, contact us at privacy@CruiseVacationsHub.com. We will respond within 30 days, subject to verification of your identity.

9. Cookies and Tracking

Our website and app use cookies and similar technologies to enhance user experience and analyze usage. You can manage cookie preferences through your browser settings or our System: our opt-out link in the footer of our website. Please note that disabling cookies may affect your browsing experience.

10. International Data Transfers

As a global cruise booking platform, your information may be transferred to and processed in countries outside your home country, including the United States, where our servers are located. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Third-Party Websites

Our website or app may contain links to third-party websites (e.g., cruise line portals or payment processors). We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.

12. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children without obtaining their parents' consent. If we become aware of such data, we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.

14. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

  • Email: privacy@CruiseVacationsHub.com
  • Phone: +1 (888) 319-3824 (24/7 helpline)

By using CruiseVacationsHub’s services, you acknowledge that you have read and understood this Privacy Policy.

+1 (888) 319-3824